Booking Terms

We’re looking forward to welcoming you at Molloy Holiday Park.

Please make note of the following Terms and Conditions –Bookings

When booking online, you are required to pay the full amount. When booking directly by phone, you are required to pay 1 night’s deposit, and you agree to these terms and conditions.

The balance for direct bookings must be paid 14 days before your arrival.

We do not accept bookings from people under 18 years of age.

We will do our best to accommodate requests for specific sites or cabins wherever possible, but we reserve the right to change your booking without notice due to unforeseen circumstances.

Cancellations

Should you need to cancel your booking:

If you cancel more than 14 days before your arrival date, you will receive a full refund, or you can choose to hold your funds in credit for use on a future booking.

If you cancel within 14 days of your arrival date, you will receive a full refund minus the equivalent of a 1-night booking, or you can choose to hold 100% of your funds in credit for use on a future booking.

If you cancel 7 days before your arrival date, you will forfeit all funds (no refund).

If you don’t show up on your arrival date, your booking will be cancelled, and there will be no refund.

Check-in / check-out times

Check-in time for all caravan and camping sites is from 11am on the day of arrival. For all cabin and chalet accommodation, check-in is from 2pm. Sometimes (particularly in off-peak seasons), we can accommodate requests for an early check-in. Please speak to reception if you would like to request this.

Check-out time on all caravan and camping sites and all cabin and chalet accommodations is 10am on the day of departure. Sometimes (particularly in off-peak seasons), we can accommodate requests for a late checkout (fees may apply). Please speak to reception if you would like to request this.

Late arrivals

If you expect to arrive after 5pm on your day of arrival, please contact reception so we can make arrangements for your late arrival.

Vehicles

One vehicle is allowed on all powered and unpowered caravan/camping sites and with all cabin and chalet accommodation.

If you require parking for extra vehicles, trailers or boats, please speak with reception at time of booking.

Speed limits

Please slow down and drive at a walking pace (5km/hr).

Sociable Behaviour 

Everyone is here to have an enjoyable holiday.

We consider sociable behaviour to be:

• Keeping the noise down from 10 pm until 7 am (music to be turned off by 10 pm.
• Not smoking around other people.
• Not swearing or being aggressive to staff or other guests.
• Not doing anything likely to harm other people or guests on the property.

We reserve the right to refuse entry to or evict anyone who is being anti-social. And that includes visitors to any of our holiday places.

Cleaning

If you are staying in a cottage, cabin, or chalet, you are expected to leave it in a reasonably clean and tidy condition. This means ensuring all dishes are washed and put away, fridges are emptied, and rubbish is placed in the bins provided.

Children under 12 must be accompanied by an adult when using campground amenities, playgrounds, and other facilities.

Scooters, skateboards, bicycles or e-bikes are not to be used on shared pathways and near ablutions.

Due to the local wildlife, pets are not permitted in any accommodations or campsites.

Smoking is prohibited inside enclosed buildings (this includes bathrooms, laundry, camp kitchens, cabins and chalets). Please smoke only in designated areas and be considerate of other holidaymakers.

Security & Scam Awareness Notice

Please be aware of increasingly sophisticated online booking and email scams. We will only ever communicate with you using our official, verified email addresses. We will never ask you to send sensitive financial or personal information, such as passwords or credit card details, directly via email, text, or WhatsApp.

Always check payment links carefully before clicking or entering your information. Any legitimate payment or booking modification should be handled directly through our secure, official booking platform or via a trusted Australian payment gateway. If you receive an email claiming to be from us that demands urgent payment, includes suspicious attachments, or contains payment links with non-Australian web addresses, do not interact with it. Instead, contact us directly using the verified contact details on our website to confirm the request.